Our approach to Conversational AI combines our omnichannel messaging capabilities, a robust Natural Language Understanding engine, and our content recommendation engine powered by machine learning. The combination of capabilities results in the leading Conversational AI platform for healthcare.
mPulse Mobile’s patented content analysis and recommendation engine sits at the top of our platform to determine the best message to send to each individual in a population.
Mobile channels like text messaging are inherently conversational. Consumers expect to be able to interact. Natural Language Understanding (NLU) is vital for large-scale solutions where consumers may offer unexpected or plain language responses.
mPulse Mobile’s Engagement Console enables real-time 1:1 interaction with healthcare consumers by equipping client staff with a secure, scalable cloud-based console for sending and receiving text messages. This console is available as part of a broader solution, or as a standalone engagement tool.
The core of our platform is an omnichannel messaging engine built to dependably handle large-scale outreach for healthcare organizations.
Our account teams work closely with you on solution design and optimization, but we also empower you to manage and build your own secure, scalable solutions.
The mPulse Mobile Conversational AI platform is supported by a robust suite of data products that our customers leverage to optimize their solutions, gain key insights, boost outcomes, and improve consumer experiences.
Our in-house team focused on activating your population – mPulse Mobile’s Behavioral Data Science team works with you to design solutions, develop content, and optimize each using best practices, data analysis, and predictive models aimed at producing effective behavior change. We use data to uncover valuable insights to assess the state-of-change, self-efficacy, and health beliefs of individuals in your population. These inputs further tailor your content to drive specific behavior-based outcomes.
Use data to provide a more tailored, relevant, and empathetic experience for diverse populations – Our proprietary SDOH index leverages industry data sets and conversational insights to generate a dynamic score for each member, representing the estimated impact of SDOH factors on the solution’s desired outcome. We work with you to leverage SDOH Index data to predict outcomes from programs that engage large diverse population, optimizing your health activation solution to help overcome disparities.
Data-driven insights about your conversations – We leverage proprietary sentiment and intent analyzers, predictive modeling, and best practices from over 250 million annual conversations to evaluate the quality and effectiveness of our conversational solutions. We study engagement and opt-out rates, conversational turns, unanticipated responses, and other key metrics to generate actionable insights.
API integrations get our data into your hands – API integration allows you to retrieve information about members and messages sent to or received from them, either through requests or real-time callbacks.
Understand the reach of mobile solutions for your population – mPulse Mobile can scan your phone number database to determine which numbers are for cellphones vs. landlines, helping you measure possible reach rates prior to launching a solution.