How We Drive Action - mPulse Mobile

RESULTS THAT SPEAK FOR THEMSELVES

Higher engagement

Self-reported consumer satisfaction with our programs

Click-through rate

Response rate to text outreach

Improvement in health survey completion

Reduction in ER visits

Reimagining How Health Organizations Engage their Consumers.

One-way outreach fired-off across departments can be abrasive and fails to address individual consumer needs and preferences. Transactional conversations and bland content lead to an uninspiring, lackluster consumer experience. The result? Stagnant outcomes, member abrasion, and unnecessary spending.

mPulse is doing things differently.

We’re using inspiration from the world’s leading consumer brands to engage and empower your consumers through highly tailored omnichannel interactions that inspire better outcomes.

Learn how health content drives outcomes.

HOW WE DO IT DIFFERENTLY

No Two Consumers Are Alike

We compare and analyze your population’s data against industry benchmarks to deliver solutions based on each individual’s health status, preferences, and barriers. Our technology continually updates and refreshes each consumer’s profile to deliver tailored education and dialogues based on engagement habits and health needs.

Behavioral Science

By understanding human behavior and associated health needs and preferences, we deliver conversations and digital experiences that incorporate behavioral science techniques proven to activate consumers.

Learning Strategy

Improving health literacy is crucial to empowering health consumers. We integrate inspiring streaming health education experiences into our engagement solutions. Because health needs differ from person to person, our content is tailored to each individual and what they need most in that moment.

A Frictionless Experience

We help you deliver resources, content and dialogues at the right time to maximize engagement and minimize abrasion. Our solutions are designed to engage, not enrage. Through delivery of meaningful digital experiences across your programs, each consumer gets what they need, when they need it most.

Continuous Optimization

Engagement is not a one-time event. Each of your consumers is on their own unique health journey, and effective engagement should guide and empower them. Our platform captures insights at each interaction to continuously optimize the consumer experience and drive the desired outcomes.