Digital health and scalable population-level solutions have never been more important to healthcare. Consumers are more open to digital care delivery, while payers and providers are increasingly looking to impact their patients and members between in-person care encounters.
The market has shifted, but traditional challenges facing population health organizations remain: How can we drive more people to engage with our program? How do we keep members engaged? How do we scale important human staff as demand increases?
Top national healthcare organizations partner with mPulse Mobile because we’re the leader in mobile consumer activation. The automated conversation solutions that comprise our AI-driven healthcare communication platform address those very questions. Our platform allows you to reach consumers where they are—using their cell phones—to drive adoption and engagement at scale. The result is greater business efficiency and a stand-out participant experience.
Results-driven consumer engagement solutions for population health organizations.
reduction in program disenrollment
automated conversation response rate
link click-through rate
care manager activity increase
Driving awareness and adoption is a major challenge for many programs, especially those offered through health plans or employers.
Outcome: 79% of new digital behavioral health self-referrals for a Medicaid program came from mPulse Mobile vs. all other channels combined
Program completion and continued engagement are crucial. But how do you proactively engage participants, especially if they are not active on an app or portal?
Outcome: Automated conversations drew a 51% response rate from current behavioral health program participants
Scale the empathy, experience, and training of coaches, care managers, or patient navigators through intelligent automation. Our smart healthcare communication platform allows them to focus on making an impact.
Outcome: 50% increase in care manager capacity after adopting the Engagement Console vs phone-only outreach
conversations with 30 million healthcare consumers in the last year
US consumers messaged
years of experience