Give your program the power of mobile conversations.
Digital health and scalable population-level solutions have never been more important to healthcare. Consumers are more open to digital care delivery, while payers and providers are increasingly looking to impact their patients and members between in-person care encounters.
The market has shifted, but traditional challenges facing population health organizations remain: How can we drive more people to engage with our program? How do we keep members engaged? How do we scale important human staff as demand increases?
Top national healthcare organizations partner with mPulse Mobile because we’re the leader in mobile consumer activation. The automated conversation solutions that comprise our AI-driven healthcare communication platform address those very questions. Our platform allows you to reach consumers where they are—using their cell phones—to drive adoption and engagement at scale. The result is greater business efficiency and a stand-out participant experience.
Outcomes
Results-driven consumer engagement solutions for population health organizations.
Program Adoption
38%
reduction in program disenrollment
Program Engagement
51%
automated conversation response rate
Program Support
63%
link click-through rate
Coaching and Care Management
20%
care manager activity increase
Solutions
Program Adoption
Driving awareness and adoption is a major challenge for many programs, especially those offered through health plans or employers.
- High mobile adoption and automation helps you increase awareness and improve participant experience
- Large scale campaign-based text messaging with trackable links and omnichannel support leverages the full power of the mobile channel
- Interactive programs enable you to guide participants through complex or multi-step onboarding processes, such as self-referrals
Outcome: 79% of new digital behavioral health self-referrals for a Medicaid program came from mPulse Mobile vs. all other channels combined
Program Engagement
Program completion and continued engagement are crucial. But how do you proactively engage participants, especially if they are not active on an app or portal?
- Automated outreach keeps participants on track and engaged to ensure they improve outcomes
- Messaging outreach is proactive and leverages high adoption and read rates of mobile channels
- Barrier identification uncovers fears and obstacles and connects patients via configurable responses to appropriate resources
Outcome: Automated conversations drew a 51% response rate from current behavioral health program participants
Health Coaching
Scale the empathy, experience, and training of coaches, care managers, or patient navigators through intelligent automation. Our smart healthcare communication platform allows them to focus on making an impact.
- The mPulse Mobile Engagement Console allows staff to securely add text messaging to their toolbelts—giving them the option to start new SMS conversations with participants or take over for ones that began automated
- Automated, personalized check-ins can allow staff to focus on having quality conversations, instead of waiting to reach participants
Outcome: 50% increase in care manager capacity after adopting the Engagement Console vs phone-only outreach
Trusted to Engage Large Healthcare Populations
200M
conversations with 30 million healthcare consumers in the last year
40M+
US consumers messaged
10
years of experience
80+
healthcare clients
Partnering with Leading Health Systems Across the Country
Getting started is easy.
We’ve helped launch interactive text messaging and omnichannel engagement solutions for healthcare organizations of all sizes for over a decade. We work closely with you to configure solutions to fit your internal processes and resources.