Pharmacy operations are focusing on value-based outcomes. This requires effective engagement strategies to help patients get the most benefit from their medications. As the landscape shifts to specialty therapeutics, more touchpoints are required to get patients onto therapy and ensure they have a positive experience over time. This presents a challenge for traditional outreach approaches: one-way touchpoints are inadequate and telephonic staff outreach is inefficient and costly to scale.
mPulse Mobile’s Conversational AI solutions are designed to help increase pharmacy patient engagement and improve the overall experience. Through our partnerships with leading pharmacies and PBMs, we’ve demonstrated that a blend of omnichannel engagement and focused conversational touchpoints build stronger relationships with patients.
By taking a conversational approach to engagement, patients become better informed about their medications and pharmacy organizations can gather patient-reported data and insights more efficiently. Together, this leads to improved therapy management and a better patient experience.
Results driven patient engagement solutions for pharmacy organizations.
increase in refill rates in a previously non-adherent population
click rates asking for more information
improvement in staff efficiency
increase in touchpoints with automated conversational texting
satisfaction with reorder engagement programs frequently exceed 90%
Automated conversations check-in with patients when it is time to refill and allow patients to complete required confirmation steps:
Support patients as they navigate the prior authorization process with process updates and reminders when actions need to be completed.
Up to 70% of inbound calls can be relating to delivery updates. Provide an improved experience with automated updates on shipping status and delivery windows
Use mobile channels to ensure patients are aware of and have easy access to appropriate co-pay programs.
Conversational touchpoints provide crucial support for therapies with challenging care plans.
Ease the reliance on staff phone outreach and deliver high touch support through automated conversations and 1:1 mobile messaging support.
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