increase in refill rates in a previously non-adherent population for Kaiser Permanente
Medication Adherence »
Have the conversations that matter to your members.
What do you need to talk to your members about? What do they want to say to you? Your members expect to be a part of the conversation about their care. You have a duty to provide a great experience while still driving members to take key actions, like refilling prescriptions, visiting providers, and self-managing chronic conditions. It’s an important relationship that must be managed and maintained to ensure the best member experience and highest quality of care. Not only should you provide two-way communication with members, you’re tasked with doing it at scale. A “one-size-fits all” approach using mailers, postcards, and phone calls simply can’t achieve necessary levels of member engagement.
This is where mPulse Mobile helps. We partner with leading Medicare plans to conduct automated conversations with large populations that have been proven to drive key outcomes. We help you build and strengthen the relationship with your members at scale, activating them to take charge of their health and transforming their connection to you.
Solutions for Medicare
What conversations do you need to have with your members? Our AI-driven health engagement solutions will help you connect with members and drive positive outcomes.
14pp
10pp
improvement in colorectal cancer screening completion
Preventive Screenings »30%
click rates asking for more MA plan information
Age-In and Retention »90%
survey completion rate after link click
CAHPS/Satisfaction »7pp
reduction in diabetic churn
Chronic Condition Management »96%
of MA member survey respondents reported solution easy to use
Medicare Plan Experience »How it Works
Sending messages is only one part of our platform—we know that effective conversations require context, interactivity, and responsiveness. Our intelligent health engagement solutions are designed to connect with members on their terms while gathering crucial data to improve delivery of care.
UNDERSTAND the Member
There are real people behind every Star Rating measure. We use data to find the best way to engage each person to foster quality conversations.
- Proprietary SDOH Indexing helps you understand how social factors impact members’ health
- Data modelling predicts engagement and how factors like geography, demographics, and SDOH will influence outcomes
- Dynamic Activation profiles are created for each member and are adapted as additional insights are gathered through conversations and outcomes data
DELIVER Impactful Conversations
The mPulse Mobile platform initiates automated outreach to your members, starting conversations configured to fit your strategies and resources.
- Better understand your members by asking questions about barriers and health needs
- Direct members to appropriate health resources and nudge them to take action
- Use Natural Language Understanding (NLU) to progress conversations, even when members respond in their own words
OPTIMIZE Outcomes and Capture Insights
Data drives everything. As members take action or engage, we improve and modify the solution to ensure the best outcomes.
- Leverage Conversation ScienceTM capabilities to improve the quality of your communications
- Analyze dynamic activation scoring across programs and by segment to optimize solution performance
- Solution dashboards offer powerful views of your population engagement metrics and solution outcomes
Trusted to Engage Medicare Members
Activation and behavior change drive outcomes. Our conversational AI solutions address Medicare’s most pressing health engagement challenges. It’s the right way of thinking about engagement.
56%
of MA lives covered by our partner plans
12+
key Star Ratings impacted
10
years of experience
100+
healthcare clients
Partnering with Medicare’s Leading Plans
Getting started is easy.
We’ve helped launch interactive text messaging and omnichannel solutions for Medicare plans of all sizes for over a decade. We work closely with your teams to configure solutions to fit your internal processes and resources.