Healthcare delivery has been jolted by technology, consumerization, and a global pandemic. There’s a new emphasis on what patients do between in-person (and virtual) encounters with providers. Their actions impact everything from inbound call volume to readmissions.
Appointment reminder software and patient engagement mobile apps have been table stakes for years. Leading providers now realize that reaching unengaged patients on their own terms in a scalable, meaningful way is crucial to navigating an evolving landscape.
Top health systems and integrated networks trust mPulse Mobile to support their patient engagement efforts because we are the proven platform for enterprise-grade conversational messaging on mobile channels.
For over a decade, we have helped leading IDNs and provider systems build innovative solutions that meet patients where they are and drive powerful health and business outcomes. In that time, we have gained invaluable experience and insight into how to best engage and activate patients at scale. We support this powerful knowledge with insights to continuously optimize results and discover new opportunities.
Activation and behavior change drive outcomes. Our conversational AI solutions address the most pressing patient engagement challenges to help you stay better connected. It’s the right way of thinking about building relationships.
reduction in colonoscopy no-shows
decrease in wound care procedure cancellations
response rate on post-visit follow up survey
improvement in ED utilization rates
Conversational outreach reduces no-shows and late cancellations.
Outcome: 20% no-show reduction
Automated outreach supports pre-procedure instructions to reduce cancellations and “no-go’s.”
Outcome: The solution drove a 44% no-show reduction for colonoscopy at Kaiser Permanente
Conversational follow-up messaging for discharged patients supports staff and improves member experience while reinforcing key behaviors to avoid readmission.
years of experience
million US consumers messaged
million conversations with 30 million healthcare consumers in the last year