Drive patient actions by tapping the effects of conversations at scale.
Healthcare delivery has been jolted by technology, consumerization, and a global pandemic. There’s a new emphasis on what patients do between in-person (and virtual) encounters with providers. Their actions impact everything from inbound call volume to readmissions.
Appointment reminder software and patient engagement mobile apps have been table stakes for years. Leading providers now realize that reaching unengaged patients on their own terms in a scalable, meaningful way is crucial to navigating an evolving landscape.
Top health systems and integrated networks trust mPulse Mobile to support their patient engagement efforts because we are the proven platform for enterprise-grade conversational messaging on mobile channels.
For over a decade, we have helped leading IDNs and provider systems build innovative solutions that meet patients where they are and drive powerful health and business outcomes. In that time, we have gained invaluable experience and insight into how to best engage and activate patients at scale. We support this powerful knowledge with insights to continuously optimize results and discover new opportunities.
The Proven Leader in Conversational AI Patient Engagement
Activation and behavior change drive outcomes. Our conversational AI solutions address the most pressing patient engagement challenges to help you stay better connected. It’s the right way of thinking about building relationships.
Pre-Procedure Preparation
44%
reduction in colonoscopy no-shows
Appointment Reminders
20%
no-show reduction
Patient Retention
18%
decrease in wound care procedure cancellations
Surveys
60%
response rate on post-visit follow up survey
ED Utilization
5pp
improvement in ED utilization rates
Appointment Reminders
Conversational outreach reduces no-shows and late cancellations.
- We reach patients on preferred channels with automated follow-up “nudges” to drive higher confirmations and earlier cancellations.
- Barrier identification dialogues identifies issues and help address barriers such as transportation or directions
Outcome: 20% no-show reduction
Pre-Procedure Preparation
Automated outreach supports pre-procedure instructions to reduce cancellations and “no-go’s.”
- We launch a scheduled cadence of pre-procedure messaging that reminds patients of key behaviors and proactively addresses common questions
- Barrier identification uncovers fears and obstacles and connects patients via configurable responses to the appropriate resources
Outcome: The solution drove a 44% no-show reduction for colonoscopy at Kaiser Permanente
Readmission Prevention
Conversational follow-up messaging for discharged patients supports staff and improves member experience while reinforcing key behaviors to avoid readmission.
- Configurable triggers allow staff to launch automated follow-up dialogues to patients with content aligned with post-discharge instructions to create additional touchpoints
- Natural Language Understanding (NLU) processes unexpected or unstructured patient responses, staging patient texts that require staff follow-up for 1:1 interaction on the Engagement Console
Trusted to Engage Large Patient Populations
10
years of experience
100+
healthcare clients
40+
million US consumers messaged
300
million conversations with 30 million healthcare consumers in the last year
Partnering with Leading Health Systems Across the Country
Getting started is easy.
We’ve helped launch interactive text messaging and omnichannel patient engagement solutions for health systems of all sizes for over a decade. We work closely with you to configure solutions to fit your internal processes and resources.