An efficient and timely reorder process benefits both health supply companies and the consumers they serve. When consumers get their health supplies reliably, it’s easier for them to stay on their care plan. An easy reorder process creates a positive experience, translating to increased reorder rates and improved consumer retention rates for suppliers.
mPulse Mobile’s Conversational AI solutions are proven to streamline the reorder process for leading health suppliers, many of whom have transitioned from staff telephone outreach to an automated conversational approach, boosting reorder rates and improving operational efficiency.
The advantages of our AI-driven mobile consumer engagement platform for healthcare go beyond text reorders. Organizations are using our omnichannel solutions to optimize call center operations across a range of programs, such as automating information gathering for order processing, providing shipping and delivery updates, and product upgrade reminders.
Results-driven patient engagement solutions for pharmacy organizations.
increase in refill rates in a previously non-adherent Medicare population
ROI on health supply reorder program
increase in product upgrade requests through 1:1 interactive texting
of refill order requests transitioned from voice to text
satisfaction with reorder engagement programs
Using automated conversational texts, consumers are reminded to reorder and can review their supplies directly in the message before confirming their order. The result: a frictionless solution preferred by consumers.
Order status inquiries can account for to up to 70% of inbound call volume. Shipping notifications are a proactive means of providing this information to consumers, producing an immediate reduction in call volume.
Rich Communication Service (RCS) is an enhanced new version of standard SMS text messaging for android phones. It allows button-based functionality, image carousels, and other app-like functionality—all in the phone’s default messaging app. These capabilities significantly advance how health supply companies can engage consumers.
Automated conversational outreach can be used to complete key healthcare consumer engagement touchpoints without the need for live support staff. Not only does it create efficiencies for health supply companies but it’s commonly the consumer-preferred approach. In addition to reordering supplies and shipping notifications, the following tasks can be completed though automated conversational outreach:
Ease the reliance on staff phone outreach and deliver high-touch support using automated conversations and 1:1 mobile messaging support.
Learn more about our Call Center Optimization solution.
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