Omnichannel

Omnichannel Healthcare Solutions Use Conversations to Connect with Consumers on Their Terms

mPulse Mobile delivers our Conversational AI solutions across a range of channels to meet consumers where they are. Our platform goes beyond the convenience of offering multiple channels to leverage a decade of experience activating healthcare consumers. These sophisticated solutions create seamless omnichannel experiences to maximize impact and drive positive outcomes.

Healthcare organizations traditionally communicate with consumers through call centers, email, text messaging, portals, apps, and physical mail. Multiple touchpoints can be hard to coordinate across all channels, leading to a disjointed consumer experience. Our omnichannel healthcare solutions and advanced technology strengthen your connection to each individual in your population, maximizing engagement and improving outcomes.

Our Channels

SMS Text

Leverage high reach and read rates of SMS texts to ensure maximum impact across all populations. Use mPulse Mobile’s Engagement Console to leverage text for automated Conversational AI solutions and/or live agent 1:1 interactions.

Voice

Use mPulse Mobile’s Interactive Voice Response (IVR) with text-to-voice capability to incorporate custom and consumer-specific content. Align with your consumers’ preferences using automated responses to inbound and outbound calls.

Email

Send rich content to consumers at scale. mPulse Mobile works with you to maximize deliverability, leveraging industry best practices to optimize open and read rates for important emails.

Mobile Web

Deliver rich content and protected health information in a highly-configurable, secure environment. Our mobile web pages are designed with your brand identity, align to your unique business processes and integrations, support chat, and feature robust authentication processes.

RCS and Rich Business Messaging

Adopt the next generation of text messaging: Rich Communication Services and other rich business messaging platforms. These technologies are already transforming how organizations across industries engage with consumers. We’ve led the charge to deploy RCS at scale in healthcare, giving your consumers a branded, app-like experience with images and rich content without requiring any downloads.

Chat

Create session-based conversations in SMS, apps, and websites for discrete service-based interactions. Utilize mPulse Mobile’s Conversational AI capabilities to automate dialogues or live-agent chat to securely engage consumers 1:1.

Push Notifications

Connect consumers to specific content within apps. Easily incorporate intelligent push notifications into existing apps with mPulse Mobile’s SDK.

Request a Demo

It all starts with a conversation. Our omnichannel solutions empower you to conduct relevant conversations with consumers through their preferred channel. Our behavioral data science team and Conversational AI platform give you the smarts and automation to intelligently tailor your conversations to build stronger, tighter relationships with all your members. Relationships are the key to activation and behavior change that drives positive outcomes.

It’s all about relationships.
Request a Demo