The importance of continuing plan coverage is abundantly clear: lower administrative and care costs, more predictable capitation payments and, most importantly, the feeling of security and wellbeing for your members.
Despite this, over 30% of members will churn over the course of an annual coverage period. Because contributing factors are complex, improving Medicaid and Medicare redetermination requires understanding each member’s unique situation and providing tailored support.
The mPulse Mobile Redetermination Solution provides important reminders and nudges for members, complementing each with tailored conversations that address knowledge gaps and administrative challenges.
Increase in redetermination rates
Click-through rates for members to update mailing addresses on file with their State Medicaid agency
The mPulse Mobile Medicaid and Medicare Redetermination Solution is delivered using our enterprise-grade communication platform and innovative technology that powers effective and scalable conversations.