Solutions > Member Experience

Solutions Designed to Support

Tailor engagement to elevate the member experience and gather insights to improve quality performance.

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MEASURES TARGETED:
Getting Needed Care, Getting Appointments and Care Quickly, Customer Service, Rating of Health Care Quality, Rating of Health Plan, Care Coordination, Rating of Drug Plan, Getting Needed Prescription Drugs

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%

Overall engagement through a 6-week plan navigation program

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%

Members reporting their understanding of plan benefits improved

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%

Response rates for surveys gathering feedback on programs and organizational initiatives

Not Just One Journey, Any Journey

Optimize Conversation Content
Increase understanding and minimize friction for consumers to engage with highly tailored content delivered using omnichannel conversational AI to elevate the member experience and improve outcomes.
How We Drive Action
Deliver The Right Knowledge
Provide digital learning experiences that empower consumers and inspire action to live their healthiest lives tailored to the needs of the consumer and aligned to your organization’s goals.
How We Drive Action
Reap the Rewards of Behavioral Science
Increase self-efficacy and health literacy at scale with clinically validated behavior science techniques designed to help consumers reach their health and well-being outcomes.
How We Drive Action

Member Experience resources

Health Equity Part 1 Blog Featured Image Blog
How Can Digital Engagement and Conversational AI Promote Health Equity?
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New Member Nav Solution Sheet Resource Featured Image Solution Sheet
New Member Navigation
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Senior Health and Activity Solution Sheet Resource Featured Image Solution Sheet
Senior Health and Activity
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Adult Wellness Solution Sheet Resource Featured Image Solution Sheet
Adult Wellness
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Diabetes Screening Solution Sheet Resource Featured Image Solution Sheet
Diabetes Screenings
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Active senior man using mobile phone after a run or workout outdoors Blog
Activating Healthcare Consumer Behavior Change: Make it Personal
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Health Risk Assessment Solution Sheet Resource Featured Image Solution Sheet
Health Risk Assessment
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adult wellness solution sheet resource image Solution Sheet
Adult Wellness
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Beautiful ethnic Grandma is laughing with her young Granddaughter Blog
Overcoming Member Barriers to Breast Cancer Screenings 
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FluFotonovela-2200x972-1 Blog
Digital Fotonovelas for Flu Engagement: A New Approach for a Unique Year
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Learn More About mPulse's Approach to Member Experience

Learn how mPulse can help your healthcare organization improve
health outcomes through market leading health engagement solutions.
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