
Solutions > Member Experience

Solutions Designed to Support
CAHPS<sup>®</sup> and HOS<sup>®</sup> Strategies
~ Off-Cycle Surveys
~ Satisfaction Surveys and Monitoring
~ SDoH Indexing
~ Sentiment and Intent Reporting of Member Texts
~ Health Literacy and Benefits Education Improvement
~ 1:1 Messaging
~ Member Navigation
Tailor engagement to elevate the member experience and gather insights to improve quality performance.
MEASURES TARGETED:
Getting Needed Care, Getting Appointments and Care Quickly, Customer Service, Rating of Health Care Quality, Rating of Health Plan, Care Coordination, Rating of Drug Plan, Getting Needed Prescription Drugs
0
%
Overall engagement through a 6-week plan navigation program
0
%
Members reporting their understanding of plan benefits improved
>
0
%
Response rates for surveys gathering feedback on programs and organizational initiatives
Not Just One Journey, Any Journey

Member Experience resources
Learn More About mPulse's Approach to Member Experience
Learn how mPulse can help your healthcare organization improve
health outcomes through market leading health engagement solutions.
health outcomes through market leading health engagement solutions.