Solutions > Member Experience

member-experience
Solutions Designed to Support

Tailor engagement to elevate the member experience and gather insights to improve quality performance.

MEASURES TARGETED:
Getting Needed Care, Getting Appointments and Care Quickly, Customer Service, Rating of Health Care Quality, Rating of Health Plan, Care Coordination, Rating of Drug Plan, Getting Needed Prescription Drugs

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Overall engagement through a 6-week plan navigation program

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Members reporting their understanding of plan benefits improved

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Response rates for surveys gathering feedback on programs and organizational initiatives

Not Just One Journey, Any Journey

Member Experience resources

Learn More About mPulse's Approach to Member Experience

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