Increase HOS & CAHPS Survey Completion w/ Conversational AI

Solutions > Consumer Experience

Solutions Designed to Support

Tailor engagement to elevate the member experience and gather insights to improve quality performance.

Proven Results

Solution’s designed to support members throughout their care journey, from onboarding to plan navigation and benefit utilization.

Engagement throughout a 6-week plan navigation program

Members reporting improved understanding of plan benefits

> 0

Response rate for surveys gathering feedback on programs and organizational initiatives

Build Meaningful Member Relationships

Frictionless Navigation

Direct members to needed resources and information using conversational AI and natural language understanding (NLU) to decipher responses and follow up with personalized resources.

Concierge-level Services

Engage with members who need additional high-touch support by using mPulse’s Engagement Console for 1:1 text interactions with support staff.

Improved Performance

Prevent churn by creating exceptional member experiences using tailored dialogues and content that improve quality scores, optimize plan initiatives, and improve member experience and satisfaction.

Education Inspires Action

Our cinematic content is delivered through each member’s preferred channel and empowers action by providing rich educational experiences with customizable calls-to-action.

Stories

Educate members in 60 seconds or less with relatable animations designed to elevate experience and create transparency around plan offerings.

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Lessons

Short expert-led lessons offer a combination of videos, polls, and customizable resources designed to give members a deeper understanding of how to navigate the healthcare landscape.

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Learning Destination

White-labeled learning destinations provide rich content across a variety of plan navigation topics including determining the right level of care, making confident medical choices, choosing the right provider, and more.

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