Solutions > Member Experience

Solutions Designed to Support

Tailor engagement to elevate the member experience and gather insights to improve quality performance.

Getting Needed Care, Getting Appointments and Care Quickly, Customer Service, Rating of Health Care Quality, Rating of Health Plan, Care Coordination, Rating of Drug Plan, Getting Needed Prescription Drugs


Overall engagement through a 6-week plan navigation program


Members reporting their understanding of plan benefits improved

> 0

Response rates for surveys gathering feedback on programs and organizational initiatives

Not Just One Journey, Any Journey

Member Experience resources

Learn More About mPulse's Approach to Member Experience

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