Getting Needed Care, Getting Appointments and Care Quickly, Customer Service, Rating of Health Care Quality, Rating of Health Plan, Care Coordination, Rating of Drug Plan, Getting Needed Prescription Drugs
Overall engagement through a 6-week plan navigation program
Members reporting their understanding of plan benefits improved
Response rates for surveys gathering feedback on programs and organizational initiatives
Not Just One Journey, Any Journey
Optimize Conversation Content
Increase understanding and minimize friction for consumers to engage with highly tailored content delivered using omnichannel conversational AI to elevate the member experience and improve outcomes.
Deliver The Right Knowledge
Provide digital learning experiences that empower consumers and inspire action to live their healthiest lives tailored to the needs of the consumer and aligned to your organization’s goals.