Every Medicare plan depends on preventive care to identify rising-risk members, control costs, and improve health outcomes. Members who complete key actions like Annual Wellness Visits have been shown to have better chances of detection and management of chronic conditions as well as incur lower care costs over the long term. But despite plans’ emphasis on aligning providers and improving access, only a quarter of members complete AWVs. Plans must constantly improve screening completions to achieve high Star Rating measures.
The bottom line is that preventive care ultimately depends on member actions to visit clinics to close gaps in their care. Leading health plans understand that meaningful action begins with a conversation. They also know it’s possible to promote higher utilization of Medicare screening services, cost-effectively and at scale.
The solution: mPulse Mobile Preventive Care and Screening solution.
Our powerful AI-driven solution provides necessary reminders, follow-ups, and barrier identification. We use conversations to engage your members to address health literacy gaps, gather key insights, and connect them to existing resources.
Improvement in colorectal cancer screening completions
Engagement rate for in-home risk assessments in a hard-to-reach population
Accuracy for Conversational AI response handling
The mPulse Mobile Preventive Care and Screening solution is delivered using our enterprise-grade communication platform and innovative technology that powers effective and scalable conversations.