The complex, high-touch healthcare services required by seniors can be daunting for members to manage. However, Medicare Advantage Plans can differentiate by delivering an experience that makes healthcare easier for members and demonstrates your commitment to care.
Seniors value a conversational approach to health engagement. By encouraging member engagement with no new tools to learn, seniors can make their voices heard more quickly and easily.
The ideal member experience educates and guides members through key areas, such as new member onboarding, how to get needed care, and understanding prescription drug benefits.
These interactions also provide an opportunity to further support your Medicare member engagement strategy by listening, understanding, and learning what matters most to your members.
mPulse Mobile’s Medicare Plan Experience solution uses a conversational approach to strengthen your relationships by combining a blend of automation and 1:1 check-ins to deliver the right level of touch. Our solutions focus on understanding members’ needs then layering on experiences that that empower each member to take control of their health, leading to a happy, healthier lifestyle.
Overall engagement through a 6-week plan navigation program
Members reporting their understanding of plan benefits improved
Response rates for surveys gathering feedback on programs and organizational initiatives
Plan experience is important for retention in any competitive marketplace, and member experience impacts CAHPS® satisfaction measures. See how our solutions specifically focus on CAHPS® satisfaction measures.
The Medicare Plan Experience Solution is delivered using our enterprise-grade communication platform and innovative technology that powers effective and scalable conversations