Your members’ lives are complex, and their health needs are diverse. Health plans must provide more than just checklists which can be overwhelming and do not empower members. Every member needs a personalized blend of support services and engagement. The optimal plan experience encourages members to take charge of their health by providing knowledge to make better, more confident health decisions and navigate to the care they need.
Knowing more about each individual, their community, and cultural background is crucial to creating meaningful touchpoints that enable members to find and utilize the benefits and services that are right for them.
mPulse Mobile’s Conversational AI solutions for Medicaid member engagement focus on creating a personalized experience by delivering tailored conversations that encourage healthier lifestyles and empower members to take control of their health. Whether it’s understanding new enrollees or launching innovative solutions to engage hard-to-reach populations, we provide tools and technology to create tailored experiences for members who need it most.
Overall engagement through a 6-week plan navigation program
More likely engagement with Fotonovelas (for Spanish-speaking members)
Members reporting their understanding of plan benefits improved
The mPulse Mobile Medicaid Plan Experience Solution is delivered using our enterprise-grade communication platform and innovative technology that powers effective and scalable conversations.