Proactive Healthcare Member Engagement Lessens the Strain on Your Emergency Department

Reduce avoidable ED visits through increased education and conversational outreach.

Avoidable visits to Emergency Departments are always a major priority for integrated health systems and for Medicaid plans, who see higher rates of ED use from their members than in other populations. A core strategy for reducing emergency room visits in any population is improving access to more appropriate means of getting care—such as nurse advice lines or urgent care clinics. But members who have access to these resources must still make the key decision to utilize them instead of visiting the emergency department. For each member, that decision requires awareness, health literacy, and help overcoming barriers to accessing care.

The mPulse Mobile ED Utilization solution builds understanding of care resources in large Medicaid and integrated delivery network populations to improve healthcare member engagement and reduce preventable visits. We use conversations at scale to understand member barriers and provide key information to help members make the best decisions about their care.