How can you empower a member to self-manage a condition without talking to them? Medicare, Medicaid, and commercial plans all understand that it’s impossible to drive positive behaviors in members without building a strong relationship. But the prevalence of chronic conditions across all plan populations (40% of the total US population) means that care managers, providers, and other support staff cannot possibly engage with everyone. Many plans rightly direct staff to focus on the neediest members while hoping the remaining population has the proper self-efficacy and health literacy to properly manage their health. This decrease in healthcare member engagement can put vulnerable members at risk.
Many leading plans recognize members with chronic conditions benefit from increased communications. Partnering with mPulse Mobile increases their capacity to build connections with the members who need them most.
mPulse Mobile’s Chronic Condition Management solution enables you to start relevant conversations with members by combining your contextual data and our conversational communication platform. Your data determines the specific conversation topics for members, and our technology progresses conversations and orchestrates touchpoints over weeks and months. This tailored, targeted approach to healthcare member engagement drives proven results in quality improvement, business efficiency, and member experience.
Reduction in diabetic “churn” of members with controlled A1c levels becoming uncontrolled
Increase in A1c control for a previously unengaged population
Increase in kidney disease monitoring completion for a previously unengaged population
The mPulse Mobile Chronic Condition Management Solution is delivered using our enterprise-grade communication platform and innovative technology that powers effective and scalable conversations.