Making it easier for members to get the care they need
Reduction in ER visits after automated messages sent redirecting members to Urgent Care facilities
Health Plan savings through digital first outreach
Plan for the unwinding of continuous enrollment and the reentrance of redetermination
Creating Accessibility Through Conversations
Proactively reach out to members through their preferred channel with messaging that uses behavioral science techniques to create awareness and inspire motivation.
Tailored multilingual conversations comprehend complex member replies and ensure empathetic and intellectual follow-ups that overcome barriers, and close intent-action gaps.
Custom calls-to-action and frictionless learning paths enable members to access and utilize the tools and resources they need most.
Inspiring Adoption with Education
mPulse’s streaming content is delivered through each member’s preferred channel and provides rich educational experiences designed to break down barriers and inspire action.
Educate members in 60 seconds or less with relatable animations and interactive resources designed to drive fast adoption of plan benefits.