Higher likelihood of applying for supplemental food benefits when members received texts and emails
Reduction in ER visits after automated messages sent redirecting members to Urgent Care facilities
Health Plan savings through digital first outreach
Plan for the unwinding of continuous enrollment and the reentrance of redetermination
Elevate Consumer Experience and Outcomes
Overcoming Barriers with Conversational AI
Customized conversations using omnichannel conversational AI and natural language understanding aids in overcoming barriers to transportation, childcare, low income, mobility, food accessibility and emergency department redirection.
Captivate Consumers with Educational Content
Consumers receive just what they need to take action, and in the learning style that they prefer with mPulse fotonovelas, streaming education and SMS in key topic areas related to accessibility.