Solutions > Access

Solutions Designed to Support

Increase the accessibility and utilization of health resources and programs by leveraging omnichannel conversations to engage consumers at scale.

Proven Results

Making it easier for members to get the care they need

Higher likelihood of applying for supplemental food benefits when members received texts and emails

Reduction in ER visits after automated messages sent redirecting members to Urgent Care facilities

$ 0

Health Plan savings through digital first outreach

Plan for the unwinding of continuous enrollment and the reentrance of redetermination

Creating Accessibility Through Conversations

Create Awareness

Proactively reach out to members through their preferred channel with messaging that uses behavioral science techniques to create awareness and inspire motivation.

Overcome Barriers

Tailored multilingual conversations comprehend complex member replies and ensure empathetic and intellectual follow-ups that overcome barriers, and close intent-action gaps.

Empower Action

Custom calls-to-action and frictionless learning paths enable members to access and utilize the tools and resources they need most.

Inspiring Adoption with Education

mPulse’s streaming content is delivered through each member’s preferred channel and provides rich educational experiences designed to break down barriers and inspire action.

Resources

Educate members in 60 seconds or less with relatable animations and interactive resources designed to drive fast adoption of plan benefits.

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Lessons

Short expert-led lessons offer a combination of videos, polls, and customizable resources designed to give members a deeper understanding of what they need to know in order to take confident action.

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Learning Destination

White-labeled learning destinations provide rich content across a variety of health and wellness topics and include learning plans, self-assessments, and intention setting capabilities to inspire long-term behavior change.

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