mPulse Mobile helps Medicare Advantage and Part D Plans engage members and drive quality improvement through Conversational AI solutions. Contact us to discuss the most effective solutions for your plan.
Conversational AI Solutions Help Reach and Activate Medicare Members to Drive Outcomes
How are you adapting to seniors’ preference for mobile healthcare communication?
Leading Medicare plans understand the value in boosting and maintaining Star ratings as well as differentiating their plans in the market. Engaging members about their health, informing new members about benefits and services, and improving medication adherence are keys to accomplishing these goals. With CMS Star ratings increasingly impacting plan growth and member retention, in addition to bonus payments, plans need proven and efficient solutions to drive positive member outcomes and experiences.
mPulse Mobile helps Medicare Advantage and Part D plans maximize engagement through tailored, interactive mobile solutions. It has been proven that Medicare members can be reached through their mobile phones, with 84% of Americans 65 and older using a cellphone, a number rising each year. Conversational text messaging is a very engaging and effective form of healthcare communication, with 94% of mobile users over 70 texting regularly. Medicare plans can now incorporate data-driven insights to deliver crucial information that targets key membership segments. These automated and dynamically tailored conversations drive individual and population-level behavioral change, which improves Star ratings and increases member satisfaction.
Learn how mPulse Mobile’s solutions help address Medicare Star ratings and overcome engagement challenges.
mPulse increased prescription refill rates by 14 percentage points in three Star ratings-measured drugs.
Some of the plans we’re proud to call our partners (aka clients).
Learn more about our solutions for healthcare organizations.
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