For Medicare Plans

mPulse Mobile helps Medicare Advantage and Part D Plans engage members and drive quality improvement through Conversational AI solutions. Contact us to discuss the most effective solutions for your plan.

Conversational AI Solutions Help Reach and Activate Medicare Members to Drive Outcomes
How are you adapting to seniors’ preference for mobile healthcare communication?

Leading Medicare plans understand the value in boosting and maintaining Star ratings as well as differentiating their plans in the market. Engaging members about their health, informing new members about benefits and services, and improving medication adherence are keys to accomplishing these goals. With CMS Star ratings increasingly impacting plan growth and member retention, in addition to bonus payments, plans need proven and efficient solutions to drive positive member outcomes and experiences.

mPulse Mobile helps Medicare Advantage and Part D plans maximize engagement through tailored, interactive mobile solutions. It has been proven that Medicare members can be reached through their mobile phones, with 84% of Americans 65 and older using a cellphone, a number rising each year. Conversational text messaging is a very engaging and effective form of healthcare communication, with 94% of mobile users over 70 texting regularly. Medicare plans can now incorporate data-driven insights to deliver crucial information that targets key membership segments. These automated and dynamically tailored conversations drive individual and population-level behavioral change, which improves Star ratings and increases member satisfaction.

Learn how mPulse Mobile’s solutions help address Medicare Star ratings and overcome engagement challenges.

DOWNLOAD PUBLISHED STUDY

mPulse increased prescription refill rates by 14 percentage points in three Star ratings-measured drugs.

Disease Management

medicare-diseasemanagement3

Chronic conditions require members to focus on their health. Engage members on how they can better manage their condition and provide notifications and reminders so members take action to meet care milestones.

Health Plan Navigation

medicare-healthplannav3

When it is easy for members to get valuable services from their plan, they are less likely to switch. Quickly understand new members’ health activation levels, then deliver tailored dialogues that drive them to the most appropriate plan services for their specific needs.

Health Engagement

medicare-healthengagement3

Every member can benefit from focusing more on their health. Target members with health topics and experiences that are important to them so that healthy behaviors become part of their lifestyle.

Quality Measure Improvement

medicare-qualitymeasures3

Low engagement means members are often not aware of preventive care services and existing Star Ratings-relevant programs. Targeted text messaging activates members to get the care that they need and improve member satisfaction.

Medication Adherence

medicare-medicationadherence3

To gain full benefit from their medications and maximize drug plan quality ratings, members must remain compliant with their medication therapy regimen. Deploy timely, action-oriented messaging to drive improved Rx refill rates and care plan compliance.

Surveys

medicare-surveys3

Surveys provide important insights about members’ experiences with health plan services, but they can be costly and inefficient to administer. Leverage mobile channels to efficiently reach consumers and deliver surveys with high response rates and quick response times.

FEATURED PARTNERS

Some of the plans we’re proud to call our partners (aka clients).

Our Other Solutions

Learn more about our solutions for healthcare organizations.

Plan
Plan
Solutions for health plans and payers
Provider
Provider
Solutions for hospitals, clinics and physicians
Medicaid
Medicaid
Solutions for medicaid plans and providers
Pharmacy
Pharmacy
Solutions for pharmacies and PBMs
Wellness & Pop Health
Wellness & Pop Health
Solutions for health and wellness companies
Medical Device
Medical Device
Solutions for medical device companies

SET UP A DEMO

Fill out the form below, and we’ll get right back to you with a plan on how you can become amazing at mobile consumer engagement.