KAISER PERMANENTE SMS REMINDER SAVES 30% COST PER APPOINTMENT

Challenge

Kaiser Permanente, the nation’s largest not-for-profit health plan serving over 8.6 million members, asked mPulse to help them reduce spending in one of the most cost sensitive areas of their business: patient communication.

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Result

mPulse worked with Kaiser Permanente to develop solutions that not only made a staggering impact on its patient communication costs, but with less than two percent opt-out during the pilot phase, it was clear that members also were happy with the new SMS-based solutions.

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