EMERGENCY DEPARTMENT OUTCOMES
The number of members who reported they would visit the ED for a minor condition dropped from 11% to 4%
CHRONIC CARE MANAGEMENT OUTCOMES
Intervention population refill rate was 44% compared to 30% for the comparison group
APPOINTMENT REMINDER OUTCOMES
20% reduction in no-shows and improved patient satisfaction with 94% of patients reporting satisfaction with the program

Client Outcomes

mPulse Mobile is committed to improving outcomes for consumers and healthcare organizations. Our client outcomes reveal how our mobile engagement solutions accomplish this mission. Ranging from programs like straight-forward appointment reminders to more complex programs such as chronic care management, mPulse Mobile’s solutions consistently deliver strong, positive results for organizations and consumers alike.

Chronic Care Management

Increased medication adherence for chronic condition Star Ratings

CUSTOMER
Integrated Delivery Network serving over 11m (West Coast)

POPULATION

12,272 Medicare patients with chronic conditions who were past-due for one or more prescriptions for their chronic conditions

GOALS
Increase Rx Refills for Medicare patients with chronic conditions who are non-adherent with their medication refills.

SOLUTION
mPulse Mobile delivered our Medication Adherence solution that delivers an interactive refill dialogue to patients enabling them to refill directly through text messaging.

Read more >

RESULTS
The intervention population refill rate was 44% compared to 30% for the comparison group (p<0.001). Patients reported 94% satisfaction with the Medication Adherence solution.

PATIENT ACCESS

Increased use of mental health services

CUSTOMER
Online Behavioral Health Therapy Provider in Colorado

POPULATION
A 400,000 Medicaid beneficiary population

GOALS
Use the text channel to drive increased adoption of online mental health therapy and support services.

SOLUTION
mPulse Mobile used our Patient Access solution to deliver interactive text dialogues that identified at-risk individuals and directed them to appropriate services.

Read more >

RESULTS

Texts accounted for 66% of weekly sign-ups compared to 11% from online advertising and 10% from mailed flyers. In total, 150,000 have received messages.

WEEKLY SIGNUPS BY CHANNEL

Member Navigation

Improved member utilization of health services

CUSTOMER
Medi-Cal Plan

POPULATION
All new members

GOALS
Improve new member navigation and increase knowledge and understanding of plan health services.

SOLUTION
mPulse Mobile delivered our Member Navigation solution that includes interactive text workflows that identify members that have low understanding of available plan services, and targeted these individuals with tailored, educational content over a period of 90 days.

Learn more >

RESULTS

91% of members found that the text messages improved their overall knowledge of the plan’s services.

Emergency Department Deflection

Cost savings from reduced inappropriate Emergency Department use

CUSTOMER
Medicaid Plan

POPULATION

All new members

GOALS
Reduce Emergency Department (ED) use by educating patients about Nurse Helpline and Urgent Care services as alternatives to the Emergency Department.

SOLUTION

mPulse Mobile delivered our Member Navigation solution to educate members about available health services, and used text-in functionality to deliver on-demand informational resources.

Learn more >

RESULTS
The number of members who reported they would visit the ED for a minor condition dropped from 11% to 4%.

Health Engagement

Cost savings from reduced inappropriate Emergency Department use

CUSTOMER
Medicaid Plan

POPULATION

A 12,000 Medicaid beneficiary population segment

GOALS
Improve member engagement by delivering healthy tips and gamification experiences.

SOLUTION

mPulse Mobile used our Member Navigation solution to target member segments with age appropriate interactive text dialogues and challenges to promote healthy lifestyle habits.

Learn more >

RESULTS
10% participation rate, with 33% of participants reporting they had completed the health challenge. Participation rates reached 28% for certain age segments.

CHALLENGE COMPLETION RATE

Appointment Reminders

Increased revenue from reduced no-shows and increased slot fills

CUSTOMER
Large Integrated Delivery Network (East Coast)

POPULATION
50,000 patients messaged

GOALS
Reduce no-shows and improve the patient experience by delivering interactive appointment reminders.

SOLUTION
mPulse Mobile delivered its Appointment Reminder solution to remind patients of their upcoming appointment, and provide the opportunity to reschedule if required.

Learn more >

RESULTS

20% reduction in no-shows and improved patient satisfaction with 94% of patients reporting satisfaction with the program.

Portal Adoption

Increased patient portal adoption for Meaningful Use targets

CUSTOMER
Large Integrated Delivery Network (West Coast)

POPULATION
51,632 patients who had not signed up to a portal and had a mobile phone

GOALS

Increase portal adoption amongst an ‘unengaged’ population that had not responded to standard portal adoption initiatives.

SOLUTION

mPulse Mobile used our Patient Access solution to engage individuals about portal use and provide a link to sign-up.

RESULTS

18% sign-up rate following text-outreach

Medication Adherence

Increased medication adherence for chronic condition Star Ratings

CUSTOMER
Pharmacy Benefits Manager

POPULATION

212 employees with chronic conditions

GOALS
Improve medication adherence for chronic condition medications.

SOLUTION

mPulse Mobile delivered our Medication Adherence solution that sent refill reminders using the text channel.

RESULTS
20% of patients that received text reminders refilled. Patients refilled an average of 4 days after the reminder.