Steve Mortellaro
Sheeba Ibidunni
Rachel Fournier

How does mPulse Mobile improve health outcomes? See what our customers and partners have to say.

Kaiser Permanente

“We have enjoyed partnering with mPulse …Our diabetes solution is helping to make positive behavior changes in our patients, ultimately leading to healthier lives with lower risk of diabetic complications for our Kaiser Permanente members.”

– Dr. William Woo, Assistant Chief, Family Medicine & Diabetes Champion, Kaiser Permanente Orange County
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“Without a doubt, the collaboration between everyone at mPulse and Healogics provided the key to successfully implementing. Appointment reminders are just scratching the surface for the future innovation enabled through mPulse that we have on the road map for 2019.”

– Michael Novotny, Product Manager, Healogics
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“mPulse Mobile’s understanding of the Medicaid population and insight-driven mobile engagement solution has enabled us to connect and engage in a two-way dialog with our members, a conversation that’s led to improved knowledge of our services, generating better health outcomes.”

– Susan Arcidiacono, Chief Marketing Officer, IEHP
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Learn how Delta Dental of Colorado activates members of its Child Health Plan Plus (CHP+) Program to increase preventative exams among at-risk low-income children.

Delta Dental - Activate 2017

“Providing an exceptional experience includes engaging our patients in a way that is convenient and easy for them. In our first eight months of using mPulse Mobile solutions, we have seen a phenomenal 60% response rate with interactive text messages as compared to 10% with phone calls. We are able to more effectively and efficiently engage our patients and deliver on our service commitment.”

– Ramu Kannan, Chief Information Officer, CityMD
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“mPulse has been there for us, finding creative ways for us to reach consumers the way they want to be reached. We have been able to improve awareness and support around our wellness strategies through mPulse’s mobile messaging solutions.”

– Neil Pierce, Strategic Consultant – Communications, Humana

“Access to quality mental healthcare while providing measurable outcomes to many underserved populations is the center of our mission to help eradicate mental illness. It’s an honor to be recognized for our efforts and the outcomes yielded from the engagement initiatives carried out in partnership with mPulse’s great team.”

– Sheeba Ibidunni, Account Executive, Ieso Health
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“mPulse Mobile understands the unique challenges in improving engagement and medication adherence within different populations. Their intelligent, consumer-focused mobile strategies are helping us deliver differentiated value to our customers.”

– Matthew Mertel, Senior Vice President of Marketing and Product Innovation, Magellan RX Management
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“mPulse Mobile’s solutions are based on its deep understanding of the unique challenges health plans face in managing Medicaid and other vulnerable populations, and it’s demonstrated time and again its ability to design effective mobile engagement strategies.”

– Nancy R. Wharfield, associate chief medical officer, Gold Coast Health Plan
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“RCS is the future of mobile messaging, and it will change the way businesses interact with their customers. We work tirelessly to bring innovative mobile solutions to the forefront, and we are thrilled that mPulse Mobile will be using our RCS offering to develop and deliver programs that help the healthcare industry build deeper, more personalized connections with consumers.”

– Denisse Goldbarg, Global Chief Operating Officer, mGage
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Learn what IEHP and California Health Care Foundation have to say about how text messaging helps them reach and activate hard-to-reach populations.

IEHP Webinar

“mPulse takes this complex and diverse mobile market and creates simplified solutions to engage consumers. mPulse knows how to engage consumers given the rapidly changing market today. The new healthcare focus really illustrates their combined expertise and shows that they are committed to our industry.”

– Scott Jesse, Director of IT, Delta Dental

“When consumers are active participants in their care, outcomes are better and costs are lower. DHIN creates value for its customers through leveraging technology to improve speed and quality of care, and mPulse Mobile is the ideal partner to assist us in more efficiently and effectively engaging consumers in their health. mPulse Mobile’s expertise and success in developing innovative solutions at the cross-section of healthcare and mobile qualifies them as a consummate partner.”

– Randy Farmer, Chief Operating Officer, DHIN
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“Shield Healthcare is focused on delivering innovative, consumer-focused solutions to market. Partnering with mPulse Mobile to deploy an interactive, text message based reorder solution for our consumers has raised our level of service and improved customer satisfaction.”

– Roger Miller, Chief Marketing Officer, Shield Healthcare
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Medtronic explains how mobile engagement technology improves the customer experience and reduces friction.

Medtronic - Activate 2017

“I’ve spent much of my career studying the ability of different interventions to drive advancements in population health management, and I’m excited about the possibility for mPulse Mobile to engage individuals in their health using tailored and interactive text messaging to improve outcomes and lower costs.”

– Dr. Ateev Mehrotra, Professor of Healthcare Policy and Medicine, Harvard
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“The adoption of mobile communications by Medicaid plans is critical to engaging California’s low-income population, and mPulse Mobile has delivered on this promise to their customer base of more than 50 health care organizations. Health plans can now help newly enrolled Medicaid members better navigate the system with a tool they use everyday: texting.”

-Jared Teo, Senior Program Officer, Health Innovation Fund
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Mayo Clinic

“We improved our no-show rate by 20%. We were thrilled! It was more than I expected. And we had 97% satisfaction rate.”

– Hope Greig, Administrator for Patient Experience, Mayo Clinic
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Learn more about how mPulse Mobile improves health outcomes in our resources section.

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