Kaiser Permanente, Docent Health, Healogics, and Ieso Health receive awards recognizing their leadership and results in improving consumer activation.
LOS ANGELES, CA — October 10, 2018 — mPulse Mobile today announced the winners of its first annual Activate Awards, which recognize customers and partners that have most effectively used its Conversational AI solutions to improve consumer activation, improve health outcomes, and lower overall healthcare costs.
Award submissions were evaluated on both qualitative and quantitative results, including innovation, consumer engagement, health outcomes, process improvement, and cost reduction.
2018 Activate Award winners include:
Kaiser Permanente – Best Use of Conversational AI
Kaiser Permanente, one of America’s leading health care providers and not-for-profit health plans, sought to empower their Orange County patients with controlled diabetes to make key behavior changes to keep their blood sugar under control. Through an innovative program based on mPulse Mobile’s Activation Intelligence product, Kaiser Permanente provided patients their HbA1c results via text message and engaged in automated and tailored mobile conversations that helped them manage their diabetes. After six months and an average of 21 conversations per patient, the churn rate—where diabetic patients with controlled blood sugar levels become uncontrolled over time—reduced from 24% to 17%.
“We have enjoyed partnering with mPulse Mobile and working with their Activation Intelligence technology,” said Dr. William Woo, Assistant Chief, Family Medicine & Diabetes Champion, Kaiser Permanente Orange County. “Our diabetes solution is helping to make positive behavior changes in our patients, ultimately leading to healthier lives with lower risk of diabetic complications for our Kaiser Permanente members.”
Docent Health: Most Improved Customer Experience
Docent Health, a healthcare experience company that helps organizations embrace and deliver a consumer-centric approach to healthcare, was recognized for its ability to significantly increase the number of engaged patients while simultaneously delivering a better, more personalized care experience. Docent Health has completely integrated mPulse Mobile’s Conversational AI capabilities and Engagement Console into their own patient relationship management technology and services offering. As a result, Docent Health has been able to engage 76% of their patient population via text-message, and by conveniently giving patients the right support at the right time, has achieved an industry-leading 63% click-through rate which is helping to improve patient preparation, decrease operational resources, and improve “likelihood to recommend.”
Healogics – Most Significant Outcome (tie)
Healogics, the nation’s largest provider of advanced wound care services with nearly 700 Wound Care Centers, sought to improve patient attendance at appointments. After partnering with mPulse Mobile to engage wound care patients, Healogics saw an 8% improvement in reduced cancellations across the pilot of 23 centers. The centers who used the Engagement Console saw a 26% improvement. The results were so impactful to helping more patients attend appointments for wound care that Healogics has begun expanding to 150 centers in 2018 and plans to implement across the entire Healogics portfolio in 2019.
“Without a doubt, the collaboration between everyone at mPulse and Healogics provided the key to successfully implementing,” said Michael Novotny, Product Manager, Healogics. “Appointment reminders are just scratching the surface for the future innovation enabled through mPulse that we have on the road map for 2019.”
Ieso Health – Most Significant Outcome (tie)
Ieso Digital Health, a leading provider of clinically validated, secure, one-to-one, online cognitive behavioral therapy (CBT) programs, sought to improve engagement and self-referrals of a difficult-to-engage Medicaid population with their online therapy service. Within three months of starting text message outreach, 87% of all referrals to Ieso’s program were being driven via mPulse’s Program Adoption solution, nearly tripling their pre-launch goal. In addition, follow-up outreach sent to previously unengaged members yielded 75% of the referrals from that group.
“Access to quality mental healthcare while providing measurable outcomes to many underserved populations is the center of our mission to help eradicate mental illness,” said Sheeba Ibidunni, Account Executive, Ieso Health. “It’s an honor to be recognized for our efforts and the outcomes yielded from the engagement initiatives carried out in partnership with mPulse’s great team.”
Missouri-based Managed Care Organization: Most Innovative Solution
A Missouri managed care organization engaged a large and difficult-to-reach Medicaid population to improve awareness and utilization of plan services and benefits. With mPulse Mobile’s Activation Intelligence product, they achieved up to an 11.1 percentage point increase in Well-Child visits.
“Every organization that serves the healthcare needs of individuals recognizes the value of engaging and activating their patients, members and consumers to improve health outcomes and lower overall healthcare costs,” said Chris Nicholson, co-Founder and CEO, mPulse Mobile. “Today, mPulse Mobile is proud to recognize those innovative companies who have achieved excellence in consumer activation.”
Activate Award winners were recognized at an awards ceremony at the Activate2018 conference in Marina del Rey on September 27th. The annual conference brings together leaders in healthcare to learn, share, and discuss the leading strategies to drive healthy behavior change.