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Month: August 2019

mPulse Mobile Named a Select Tier Partner by Amazon Web Services

Posted on by mPulse Team

The mPulse Mobile team is excited to announce we are now an Amazon Web Services (AWS) Select Technology Partner. The designation from the AWS Partner Network means mPulse has shown the in-house technical expertise, business scale, and verified customer satisfaction to merit an official partnership with the world’s most comprehensive and broadly adopted cloud platform.

mPulse Mobile uses AWS to support our cloud-based architecture for all our key applications. AWS gives the mPulse engineering and data teams the scalability and agility they need to deliver our omnichannel and Conversational AI-based platform to over 80 leading healthcare organizations. And just as importantly, we rely on AWS’ leading security processes to help us maintain our HITRUST certification and HIPAA compliance, which enables our clients to trust us with important data.

Kunal Agrawal, mPulse Mobile’s Director of Engineering said, “This news is a testament to the great work our team has done in leveraging AWS to build solutions for our clients that are both innovative and impactful as well as reliable and secure. We are excited to deepen our partnership with AWS and appreciate the trust and support that their team has shown in naming us a Select Partner.”

As mPulse scales to support the rapid shift toward conversational engagement across healthcare, AWS gives us the infrastructure we need to have over 200 million conversations with consumers annually, across a broad range of critical topics like medication adherence, closing gaps in care, and navigating plan benefits. Now AWS’s healthcare customers can easily find mPulse on the AWS Partner Network and learn how we can help engage consumers.

The news means that mPulse can add AWS to a growing roster of integration and technology partners that includes Adobe, Healthx, the Epic App Orchard and the Oracle Partner Network.

To learn how mPulse uses its AWS-powered cloud platform to drive healthy behavior change, click here.

mPulse Mobile and Carenet Health establish strategic partnership to strengthen healthcare consumer engagement

Posted on by Brendan McClure

SAN ANTONIO, Texas, August 13, 2019 – Carenet Health, a leading provider of healthcare engagement and telehealth solutions, and California-based mPulse Mobile, the leader in Conversational AI solutions for healthcare, are partnering to improve the effectiveness of patient and health plan member engagement.

John Erwin, Carenet Health CEO, said his organization sees how one-on-one personal connections can change lives every day, and text messaging is another powerful way to deliver the conversations that make those connections happen. “The synergy of the new partnership just makes sense,” he said.

“Augmenting our highly skilled engagement and clinical support teams with mPulse Mobile’s advanced technology will substantially boost success for health plans and providers. We already see a 20% to 30% minimum lift in performance over industry averages when our teams are leveraged in efforts such as closing HEDIS measure care gaps. Add in the efficiency and reach of AI-driven interactive texting, and we’re looking at even higher levels of consumer engagement and activation right away.”

mPulse Mobile Cofounder and CEO Chris Nicholson noted the two companies share a transformational vision for health engagement. “Healthcare succeeds when individual consumers are having their specific needs heard, understood and addressed. Carenet Health knows how to put consumers at the center of their care. When you combine this with mPulse’s ability to tailor automated conversations on mobile channels, we can create meaningful connections with hard-to-reach consumers. That means activating healthy behavior change at scale, without sacrificing that all-important empathy and consumer focus.”

The collaborative effort enhances Carenet’s ability to deliver high-quality, cost-effective, on-demand engagement and virtual care for the healthcare industry. Carenet supports 1 in 5 Americans—65 million lives—with its solutions.

mPulse Mobile will leverage the partnership to further expand its leadership in supporting impactful Conversational AI solutions across healthcare. Leading providers, population health organizations, health suppliers and payers—including Medicaid and Medicare Advantage plans—use mPulse solutions to engage millions of consumers every day to improve quality ratings, assist benefit and service navigation, promote medication adherence and close gaps in care. 

About Carenet Health 

Carenet Health’s team of healthcare professionals works on behalf of 250 of the nation’s premier health plans, providers, health systems and Fortune 500 organizations. The company’s mission is to drive market-leading healthcare engagement outcomes through innovation and a proprietary Intelligent Engagement TM methodology. Carenet’s specialty solution areas include consumer engagement, telehealth, clinical support, and health advocacy and navigation solutions. Carenet is headquartered in San Antonio, Texas. For more information, please visit carenethealthcare.com.

About mPulse Mobile

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse Mobile combines behavioral science, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors. With over a decade of experience, 70+ healthcare customers and more than 200 million conversations annually, mPulse Mobile has the data, expertise, and solutions to drive healthy behavior change. For more information, visit mpulsemobile.com.

Media Contacts

Brendan McClure, 310-291-5469

brendan@mpulsemobile.com