Open Position

National Account Executive

Company Mission and Highlights:

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse Mobile combines behavioral science, machine learning, and industry expertise to help healthcare organizations activate their consumers to adopt healthy behaviors. With over a decade of experience, 80+ healthcare customers and more than 250 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

Our Core Values:

  • Model Integrity and Collaboration
  • Drive Innovation and Thought Leadership
  • Support Decision Making at All Levels
  • Create Value for Clients by Empowering Consumers
  • Improve Customer Experience Through Simple Design
  • Celebrate Success… Often

 

Purpose of the Role:

This is a client management role focused on project management, client satisfaction and client retention. This position will be responsible for developing deep relationships within client organizations, implementing mPulse software, and driving ROI for customers. Additionally, this role is responsible for gaining extensive knowledge of client strategy, the decision-making processes, and other internal factors that provide opportunity for revenue growth.

 

Duties and Responsibilities:

  • Serve as the day-to-day contact for clients
  • Responsible for client satisfaction and account retention
  • Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software
  • Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders
  • Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points
  • Build strong cross-functional relationships within client accounts
  • Identify new business expansion and adoption opportunities
  • Create SOWs as needed
  • Manage internal resources efficiently to achieve client and company goals
  • Serve as Customer Advocate within mPulse (product, billing, etc.)
  • Manage client governance with regularly scheduled client meetings
  • Understand and share industry trends, competitors, compliance
  • Consult on product innovation and improvements
  • Lead quarterly business reviews with clients with Strategic Account Director
  • Up to 30% travel

 

Skills, Abilities, and Experience:

  • 5+ years healthcare industry experience
  • Demonstrated success in client relationship planning, management, and strategy
  • Experience working with healthcare related technologies, data, and software(s)
  • Prior experience in cross-functional roles and team collaboration
  • Experience in mobile technologies (SMS, email, App, Push Notifications)
  • Strong analytical and problem-solving skills
  • Expertise in leading client adoption, measurement, and achievement of ROI
  • Experience in complex project management
  • Excellent organizational skills, ability to multi-task, and self-motivating
  • Technical aptitude with ability to adapt, learn quickly, and teach others
  • Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
  • Excellent communication skills and highly collaborative

Minimum Qualifications:

  • Bachelor’s Degree or 4 years combination of associates degree combines with related work experience
  • 4 years healthcare industry experience
  • Demonstrated success in client relationship planning, management, and strategy
  • Excellent communication skills and highly collaborative

Behavioral Competencies:

  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Team Work & Collaboration
  • Multi-Tasker with Strong Sense of Urgency

The Perks:

  • Enjoy Flexible PTO and flexible work hours
  • Full Vision, Dental and Healthcare – all individual premiums paid by mPulse!
  • 401K Program with a 4% match
  • 3 Weeks Paid Maternity/Paternity Leave
  • Weekly team lunches to celebrate victories
  • Paid Parking as well as Car Pooling incentives
  • Laptop fitness stations
  • Ping pong conference table and Foosball
  • Free snacks and drinks
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