Join us at Connect18 – CEO, Chris Nicholson, Speaking

Connect18 takes place on September 13-14, 2018 at the Boston Marriott Copley Place in Boston, MA. The conference will convene 500+ healthcare leaders from health plans, hospitals, health systems, and health technology organizations to discuss innovations and trends to enhance the experience and engagement of today’s health care consumer.

mPulse’s CEO, Chris Nicholson, will speak on the panel Journey to the AI-Powered Multi-Channel Experience alongside Brian Donnelly, Global Product Marketing from IBM Watson Customer Experience Analytics and Peter Loverso, Director, Digital Experience at Harvard Pilgrim Health Care.

Connect18 describes this panel:

Digital innovations continue to help health plans improve the member experience and drive loyalty, with AI technology quickly advancing a new standard. Understand and optimize your members’ experiences with your plan across channels to create a better digital world that serves their needs and your business.

  • Explore breakthroughs in AI to turn individual consumer data into actionable insights that drive smarter business decisions
  • Take a glimpse into the future of multi-channel member experiences from innovative leaders who raise the bar for consumer experience
  • Discuss

This panel is part of the Health Plan Consumer Experience a Retention Summit at Connect18.

If you would like to set a meeting with our team, please email

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