mPulse Mobile Offers Support at No Charge to Healthcare Providers and Patients during Hurricanes Harvey and Irma

 In text messaging

Hurricane Harvey has left over one million people displaced. Meanwhile, Hurricane Irma is moving through the Caribbean heading for Florida. In many cases, patients at hospitals and clinics in affected areas near Houston have been relocated to facilities further away from the flooding. Irma’s course has Florida bracing for these same challenges.

When natural disasters like these occur, consumers with healthcare needs and appointments are often left in the dark about cancellations, rescheduling or the ability to move their appointment to another location due to the chaos caused by the hurricane. For those already receiving care, it can be challenging for families and caretakers to track down to what facility their loved ones have been moved.

The health and wellness of people affected by Hurricanes Harvey and Irma will be disrupted for months to come. mPulse Mobile is uniquely positioned to help reduce the impact of this disruption by helping healthcare organizations communicate with their consumers regardless of where their consumers currently are. To help keep the people in the hurricane-impacted areas connected with the care and information they need, mPulse would like to help however we can.

Mayo Clinic Jacksonville utilized mPulse to keep patients notified about their appointments and Clinic closures during Hurricane Matthew in 2016 and are currently using mPulse in preparation for Hurricane Irma. Programs like these help inform patients quickly and effectively, all while reducing thousands of incoming calls. Given the impact to so many patients, we are offering this support for no charge to hospitals and health systems for Hurricane Harvey and Irma related impacts.

Examples of messages that patients find so helpful during weather incidents, include:

Notifying normal business hours 
We continue to monitor Hurricane Irma and are open during business hours. Call the Patient Info Hotline @ 555-123-4444 for updates.

Notifying closure 
Due to hurricane conditions, the clinic will be closed (insert date) for appointments. We will contact you to reschedule. Emergency services remain open. Please be safe during this time. Patient Info Hotline 555-123-4444.

Notifying reopening
We will have normal business operating hours starting (insert date).

Please complete this form if you would like to speak with mPulse Mobile about assisting your organization during these challenging times.

Recommended Posts

Leave a Comment